Preparing for your visit – Covid 19 information
For your wellbeing and peace of mind, we have made some changes to our usual policies and procedures.
The health and safety of our community is paramount. In preparation for the reopening of The 1812 Theatre, we are doing everything we can to ensure a responsible and safe return of live theatre.
Will I have to wear a face mask?
Yes. For the health and safety of all patrons, you are required to wear a face mask at all times when in the theatre building and during the performance. The wearing of face masks is a condition of entry and anyone refusing to wear a face mask will not be admitted.
What’s the best way for me to collect my tickets?
The safest and most efficient way for you to receive your tickets is by choosing the eTicket delivery method when purchasing online. eTickets are sent via email and can be displayed directly from a smart phone, so there is no need to print your tickets.
This will ensure you do not have to queue at the box office prior to the performance and minimises the handling of tickets.
Will the seating in the auditorium be socially distanced?
Seating will be distanced in line with Victoria’s current health and safety guidelines for seated indoor entertainment venues at the time of performance.
Capacity for each performance will be limited, so we encourage you to book early to avoid disappointment.
Will the box office be open?
The box office will be open one hour prior to a performance. You can still buy tickets at the box office, however we recommend booking online in advance and choosing the eTicket delivery method.
Will the bar at the Theatre be open?
The foyer bar will be open before and after performances.
Will the bathrooms be open?
The bathrooms will be available for use by patrons attending a performance. We ask that you maintain a safe distance when queuing in line.
Will Complementary Supper be offered?
The complementary supper will be suspended until further notice, to comply with food service safety requirements.
Will programmes be available?
Printed programmes will be available for performances.
Will the water fountains be available to use?
The water tap will be available to fill disposable cups and water bottles.
What happens when I arrive?
Our front of house attendants will be waiting to greet you at the main entrance.
The box office will be open one hour prior to the performance, however while in the foyer we ask you to be mindful of the social distancing guidelines.
The auditorium will be open approximately 30 minutes prior to the performance when you can take your seat inside.
Are you keeping a record of who visits the venue?
Upon arrival, you will be required to register your attendance for contact tracing using the QR code supplied by the Department of Health and Human Services. If you do not have a smartphone, you can sign in with the printed sheet.
All data collected through the Victorian Government QR code is securely stored, protecting customers from any on-selling of contact details. Data will be deleted after 28 days unless it is specifically requested by the Department of Health and Human Services for contact tracing purposes.
If making purchases at the box office, card payments are preferred.
What are your new cleaning procedures at the venue?
Cleaners will be onsite before and during your arrival at the theatre, where they will continue to disinfect high touch surfaces like door handles, handrails, lift buttons, etc. up until the performance begins.
Seats inside the auditorium will be individually cleaned each day.
In addition to this high frequency cleaning, we ask that you please sanitise your hands on arrival and during your visit when necessary. Hand sanitiser will be available around the venue.